Why aren’t my SimpleCrew photos showing up on the map?

You’ve just started using the SimpleCrew app to track your street team’s progress in the field. Everything is going swimmingly, but the gosh dang photos won’t show up on the map!  Dont’ worry, we’re here to help.

Android GPS Settings

For most Android OS, the problem is that you don’t have GPS enabled in your normal camera app. To do this:

  1. Open your normal camera app
  2. Click the settings (Gear Icon)
  3. Scroll down until you can turn GPS on


If that doesn’t work, you should check that your locations services are enabled in your phone Settings -> Location. The shortcut for this is to swipe down from the top of your screen and select the GPS icon.
Screen Shot 2015-10-21 at 3.25.50 PM

iPhone Settings

Go to Settings -> SimpleCrew and set Location to “While using the app” or “Always”


You should also check to make sure Location Services is turned on in Settings -> Privacy


Mobile App

If you are uploading photos from Android or iPhone, make sure to upload photos through the mobile app which you can download at app.simplecrew.com/getapp.

Web App on a Smartphone

Uploading from a web browser like safari or chrome will NOT extract GPS data on a mobile phone. You need to first transfer your photos to a laptop and upload at app.simplecrew.com


As long as you took your photos with the correct GPS settings, you can always upload them on your favorite web browser (chrome, firefox, safari, etc) and the photos will show up on the map.

Mac / iPhoto

If you want to upload in bulk on the web app, you probably will be importing your photos from iPhoto if you are using a Mac.

First select your photos, then in the menu bar, click File -> Export.


When the window box pops up. Make sure you select Include “Location information.”


If you still can’t get your photos to show up on the map,  you can always shoot Mike or Alan an email at [email protected] or [email protected], and we’ll be happy to help.  Good luck!

Our proudest website design yet.

Earlier today, we shipped the latest version of the SimpleCrew website. It’s the culmination of about 6 weeks of labor and love, and while its still a work in progress, it’s our proudest website design yet.

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Major product update! Say hello to the new Team Member pages!

Hey folks!

Mike’s been crazy hard at work over the last month, and today we’re happy to release an awesome, highly-requested product update to you guys. Say hello to the new Team Member pages!

Before, the only way to view photos was by campaign. There was no way to see what an individual team member had done across all campaigns.

Now, with the new team member pages, you can click on any team member on the Team page or inside Campaigns to see all the photos they’ve submitted:

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How to Promote a Concert

New Tool: Get your concert and event promotions in front of more people with our new tool CrewFire, the brand ambassador platform that helps you expand your reach, promote your events, and grow your business.

Click here to learn more.


Concert promotion matters.

While that might seem like an obvious things to say (especially coming from us), you can, at times, come across concert promoters who believe that the gig will “sell itself.”

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6 Street Team Software Applications To Help You Manage Your Street Team.

New App! Mobilize your street team as advocates on Facebook, Instagram and Twitter with our new app CrewFire, the brand ambassador platform that helps you expand your reach, promote your events, and grow your business. Click here to learn more.


Managing a street team can be a time consuming job, and one which can end up being particularly resource heavy.

Fortunately there are a number of street team software applications that can help you get the most from your team.

From recruitment to ongoing communication and motivation, there’s usually a digital tool to suit.

We’ve picked out a few of the most useful…

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[Video] Customer Success Interview – Christian Randell, ThatNewJam.com

We have a ton of great customers.

We love helping them work together more effectively, and they seem to appreciate the work that we do too. It’s a win-win.

In an effort to share some of these stories, we’re rolling out the Customer Success Interview series starting today with our friend Christian Randell – Concert Promoter and Founder of www.ThatNewJam.com music blog.

In this customer success video, Christian discusses how SimpleCrew helped him manage and organize his street team. Take a look:

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Looking back on the first SimpleCrew sketches.

As people, we tend to normalize our current state, and take it for granted after a few weeks.

Like that whole idea that 2 months after getting a raise, it’s not your raise any more, it’s just your salary.

A similar thing happens in business. Every time we ship a major update or feature, we get a big rush seeing it make it’s way into your hands and getting feedback from you.

And then, after a few weeks, it becomes just another part of the app. Something we take for granted.

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How we came up with the idea for our startup.

I’ve been asked how we had the original idea for SimpleCrew a couple times in the last week, so I thought it’d be a fun story to share with you folks here…

An original SimpleCrew Development Screenshot

An original SimpleCrew Development Screenshot

When I was in high school, I started doing street team work for 930 club and Steez Promo around Baltimore/DC.

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